CAMBRIDGEFor exams officersInternational EducationEnquiries about results guide (International)A guide for exams officersWe carry out extensive checks before we issue results.However,in case you ask usto check the results of particular candidates,we do offer a range of enquiry aboutresults services.This guide provides step-by-step advice to helpyou submit enquiries about results.Important informationThere is an administrative fee for enquiries andThe services in this guide are also available toappeals.See our fees list in the'My Messages'candidates who submitted a portfolio of evid ence,except service 9(or any group report services).details.We will not charge the fee if the enquiryThere is an additional service available for candidatesleads to a change in syllabus grade.You willtaking the portfolio of evidence route:receive invoices from October for the June serieswww.cambridgeinternational.org/portfolio-of-evidenceand from March for the November series.Service nameDetails of serviceAvailability of serviceClerical re-check:This service checks that all parts of the script were marked,Available for components weService 1and that the marks were totalled and recorded correctly.have assessed.Clerical re-checkThe same as Service 1 but you also receive a copy of the scriptAvailable for components wewith copy of script:have assessed,except for ArtService 1SDesign syllabuses.Review of marking:A review of the original marking to check the agreed markAvailable for components weService 2scheme was applied correctly.This service also includes thehave assessed,except forre-checks in Service 1.multiple-choice question papers.In this context,the 'original marking'means the marking usedto determine the candidate's provisional result.This is often,but not always,the marking of the first examiner to markthe script.Review of markingThe same as Service 2 but you also receive a copy of the script.Available for components wewith copy of script:have assessed,except formultiple-choice question papersand Art Design syllabuses.Please share this guide with teaching staff in your centreEnquiries about results guide (International)A guide for exams officers continuedService nameDetails of serviceAvailability of serviceRe-moderationA re-moderation of a component you have assessed,and aAvailable for components youof courseworkreport on how you assessed it.If you have submitted ahave assessed.with report:different enquiry for any of the candidates in the group weNot available for individualService 5will finish that enquiry before we produce the report.candidates.We will only re-moderate thework of the candidates in theoriginal sample.Report on theA report on the work of a group of 5 to 15 candidates for aAvailable for components wework of a groupcomponent we have assessed.We do not review anyhave assessed.of candidates:marking.The report is designed to give teachers a betterNot available for multiple-choiceService 9understanding of their candidates'performance in aquestion papers.particular component.You cannot use the reports to decideabout retake entries.We process enquiries in the order we receive them.If yousubmit a different enquiry for any candidates in the groupafter the Service 9 submission,the enquiry status will showas'pending.Once the Service 9 enquiry is completed and the reportuploaded to Direct,we will process the'pending'enquiriesand change their status.We recommend you submit all other services first beforesubmitting a Service 9.NO RESULT(X Grade)or PENDING (Q Grade)Enquiries for a NOWe usually issue a 'NO RESULT'if we think the candidate has not completed all theRESULT (X Grade)orcomponents of an assessment.'PENDING'means we cannot issue a result at the moment butPENDINGwill do this soon.(Q Grade)If the Head of Centre asks us,we can explain 'NO RESULT'or 'PENDING'outcomes free ofcharge.We will ask you to send us any evidence that shows our records may be wrong,forexample,an attendance register or a coursework mark.If we say we cannot issue a result we will:confirm which component(s)we have no mark for.explain again why we cannot award a result,for example,that we did not receive documents,coursework marks or information to confirm the candidate did or did not take a particular exam.Group awardsRecalculation ofA recalculation to make sure the results for Cambridge ICE or the Cambridge AlCE Diploma areCambridge ICE orcorrect.Email in fo@cambridgeinternationalorg to ask for this.Do not use Direct.the CambridgePlease share this guide with teaching staff in your centreEnquiries about results guide (International)A guide for exams officers continuedImportant datesYou can only submit enquiries about results at component level.Deadlines for submittingAll the components you want us to review for a candidateenquiries about results:within the same syllabus must be submitted at the same time.une2024 seriesWe cannot accept additional component enquiries for the same-20 September 2024candidate and syllabus at a later date.November 2024 seriesAll the components you want us to review for a candidate must-26 February 2025have a mark from an exam or from moderation.We will notThese deadlines also applyconsider any requests which include a component where we havecalculated an assessed mark.to enquiries about NORESULT (X Grade)orFor clerical re-check or review of marking services,you may onlyPENDING(Q Grade)select one type of review or re-check service.For example,youcannot ask for a Service 1S for one component and then a Service2S for another component if they are in the same syllabus.Youcannot ask for the same or another service for the samesyllabus for the same candidate if a previous request has alreadybeen submitted.We deal with enquiries in the order we receive them.Wenormally communicate the outcome of your enquiry to youwithin 30 days of receiving it.Associate Centres should submit enquiries about results to theirCambridge Associate through Direct.Cambridge Associates canthen approve the enquiry and send it to us or reject the enquiry.For more information,see page 14 of this guide.Please make sure your centre's email address is correct beforesubmitting an enquiry.After you have submitted an enquiry,we will email you to tell youwhen the following documents are available on Direct:acknowledgment letter (this will display as 'Ack'on Direct).outcome letter ('Out').-report,where applicable('Rpt).copy of script,where applicable('Cos').If any of your candidates or their parents have questions aboutmarking and grading,direct them to our website.You can findmore information about script marking and tolerances on the'How to understand marks on candidate's scripts'factsheet.This is available from the enquiries about results area of ourwebsite:www.cambridgeinternational.org/earIf you want to make amendments to an enquiry or cancel anenquiry,you must do this within 24 hours of your enquiry beingacknowledged.We will charge an administration fee for anychanges after this time.Please share this guide with teaching staff in your centre